Refund Policy

1. Overview

This refund policy applies to all subscription payments and booking payments made through the bokkeh platform. Online payments are processed securely by CHIP (chip-in.asia), the only payment gateway currently supported by Bokkeh. Curlec, ToyyibPay, and other gateways are not supported.

2. Subscription Refunds

• There is no free trial period. All subscriptions are billed immediately upon purchase.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• Partial refunds for unused days within a billing cycle are not provided.
• Subscription Refund: You may request a 50% refund within 7 days of your first subscription purchase.
• Plan changes: When moving into a new paid billing period, any remaining paid time may be added to the new subscription expiry where applicable.
• Cancellations take effect after the current billing cycle. No refunds are provided for early termination of a billing cycle.

3. Booking Payment Refunds

Refunds for booking payments are subject to the individual studio's cancellation policy:

• Each studio sets their own cancellation and refund terms. Refunds must be negotiated independently with the studio.
• Bookings may be paid in full or as a deposit (50% or a studio-defined custom percentage). The deposit amount is determined by the studio and enforced at checkout — clients cannot change it.
• Bokkeh is not responsible for disputes between users and studios regarding booking refunds.
• Approved refunds are processed through CHIP and may take 5–14 business days to reflect in your account depending on your bank.

4. Studio Payouts (CHIP Send)

This section applies to studio owners who receive booking payment disbursements via the bokkeh platform CHIP account.

• Collected booking payments are automatically disbursed to your registered bank account on a weekly cycle (default: every Saturday at 12PM MYT).
• Daily budget allocation runs each morning at 10AM MYT, consolidating the previous day's payments into your pending payout balance.
• Payouts are only processed for studios with an approved KYB status and a verified bank account registered with CHIP Send.
• CHIP Send transaction fees are deducted from the payout amount. The net amount transferred to your bank may differ from the gross booking payment.
• Payouts are not a refund — they are disbursements of funds already collected from your clients. Payout timing depends on your bank's processing times and may take 1–3 business days to appear after the Saturday disbursement.
• Payouts will not be processed for blocked or suspended studio accounts.

4. How to Request a Refund

To request a refund, please email us at [email protected] with your account email and payment reference.

1. Email us at [email protected] with your account email and payment reference.
2. Include the reason for your refund request.
3. We will review your request and respond within 3 business days.

5. Exceptions

• Refunds will not be issued for accounts suspended due to violation of our Terms of Service.
• Studios with a blocked account will not receive CHIP Send payouts until the block is lifted by the bokkeh admin team.
• Studios that have not completed KYB approval are not eligible for CHIP Send payouts regardless of subscription tier.
• Initiating a chargeback without first contacting us may result in account suspension.

6. Contact Us

For refund inquiries, please contact us at [email protected].

See also: Privacy Policy | Terms of Service